Balance Staffing is seeking an experienced Administrative Assistant/Client Service individual for a very busy office atmosphere. This position is for someone who likes to multitask and is very organized and client focused. The right candidate will provide excellent Administrative/Client Service support to multiple departments. Time, project and customer service management experience is a plus. We are looking for someone who is tech savvy, with high level of customer service experience a plus and solid proficiency in MS Word and Excel is mandatory. This position tends to be a great starter position into other opportunities within the company.

JOB DUTIES:

• This position requires ongoing interaction with the clients, with client related sales team, and with management. 

• To respond quickly and efficiently to all in-coming sales inquiries, by telephone, walk-ins, and emails

• Coordinate Clients' needs and working with sales team by managing schedules and communicating relevant information.

• Respond to complaints from clients and give after-sales support.

• Store and sort financial and non-financial data in electronic form and present reports.

• Handle the processing of all orders with accuracy and timeliness.

• Inform clients of unforeseen delays or problems.

• Assist in the preparation and organizing of promotional material or events.

• To follow up all inquiries, preparing proposals where necessary with potential clients.

• Contracting bookings and producing invoices.

• Complete projects and special assignments in a timely manner by establishing objectives, determining priorities, managing time, and gaining cooperation of others, problem solving and adjusting plans.

• Must be able to work with limited supervision in an extremely fast paced environment, while maintaining the highest level of professionalism

•  Other duties as assigned

REQUIREMENTS:

• Two years of high level Administrative and Client Service experience. Sales and Marketing experience a plus

• Excellent client service etiquette, self-motivated, effective verbal, written communication skills. 

• Presentation skills and timely follow up are a must with professional phone etiquette.

• Extensive SAS and Web based CRM updating (NetSuite)

• Excellent interpersonal, analytical and problem-solving skills

• High level of professionalism with effective verbal and listening, written and communications skills with all levels of the company, along with external contacts, customers, partners etc.

• Attention to detail and high level of accuracy

• Exemplary organizational and project-management skills with demonstrated ability to respond quickly to changing priorities

• Self-motivated; takes initiative to maintain productivity with minimal oversight

• Highly detailed in recording interactions with clients.

Shift: Night Shift Location:  Salinas, CA

JOB DETAILS:

• Conduct accurate daily physical inventory counts.
• Accurately enter the information in PRMS-AS400 system as needed. 
• Conduct all necessary variance investigation, inventory analysis and follow up. 
• Communicate and coordinate with other department areas of inventory control opportunities.
• Participate on process improvement teams as assigned.
• Initial, file and maintain all necessary paperwork. 
• Must be able to follow strict processes flows and adhere to process controls.
• Responsible for actively supporting the other members of the employee's work team including assisting with cross training, new hire/ buddy assignments, and process support during breaks, meal periods, and other staff coverage as needed.

JOB OVERVIEW:This position is responsible for filing, sorting, and distributing incoming mail as well as collecting and processing outgoing mail. Will be required to operate mail processing machines or process by hand, to fold, stuff, seal and meter mail. The individual will prepare materials to be shipped as well as receive and restock incoming materials in central supply.

RESPONSIBILITIES:

• Mail processing and distribution in compliance with company standards and US postal regulations. 

• Shipping, receiving, processing and distribution of packages/parcels in compliance with company standards and shipping regulations. 

• Processing and distribution of all types of incoming and outgoing freight, packages and letters.

• Processing and distribution of daily batch print to policy holders and agents.

• Store and distribute supplies.• This position also provides a variety of key routine support duties such as performing company business deliveries and ordering mail room supplies.

MINIMUM REQUIREMENTS:

• Good communications skills with the ability to speak and write grammatically correct English. 

• Must be able to operate a motor vehicle safely and maintain a valid drivers’ license.

• Must be able to lift and carry up to 50 lbs.

• Knowledge of basic mathematics.

• The individual must demonstrate attention to detail while sorting and filing by numerical code.

• Establish constructive working relationships with those contacted in the course of business.

• Organize and prioritize daily work in order to meet critical deadlines.

• Operate personal computer and keyboard with accuracy and efficiency.

Education and Experience

Equivalent of a high school diploma.

Schedule: Mon-Fri 8am-5pm