JOB TYPE: CONTRACT
Balance Staffing is seeking an experienced Administrative Assistant/Client Service individual for a very busy office atmosphere. This position is for someone who likes to multitask and is very organized and client focused. The right candidate will provide excellent Administrative/Client Service support to multiple departments. Time, project and customer service management experience is a plus. We are looking for someone who is tech savvy, with high level of customer service experience a plus and solid proficiency in MS Word and Excel is mandatory. This position tends to be a great starter position into other opportunities within the company.
JOB DUTIES:
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This position requires ongoing interaction with the clients, with client related sales team, and with management.
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To respond quickly and efficiently to all in-coming sales inquiries, by telephone, walk-ins, and emails
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Coordinate Clients' needs and working with sales team by managing schedules and communicating relevant information.
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Respond to complaints from clients and give after-sales support.
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Store and sort financial and non-financial data in electronic form and present reports.
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Handle the processing of all orders with accuracy and timeliness.
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Inform clients of unforeseen delays or problems.
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Assist in the preparation and organizing of promotional material or events.
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To follow up all inquiries, preparing proposals where necessary with potential clients.
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Contracting bookings and producing invoices.
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Complete projects and special assignments in a timely manner by establishing objectives, determining priorities, managing time, and gaining cooperation of others, problem solving and adjusting plans.
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Must be able to work with limited supervision in an extremely fast paced environment, while maintaining the highest level of professionalism
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Other duties as assigned
REQUIREMENTS:
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Two years of high level Administrative and Client Service experience. Sales and Marketing experience a plus
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Excellent client service etiquette, self-motivated, effective verbal, written communication skills.
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Presentation skills and timely follow up are a must with professional phone etiquette.
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Extensive SAS and Web based CRM updating (NetSuite)
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Excellent interpersonal, analytical and problem-solving skills
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High level of professionalism with effective verbal and listening, written and communications skills with all levels of the company, along with external contacts, customers, partners etc.
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Attention to detail and high level of accuracy
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Exemplary organizational and project-management skills with demonstrated ability to respond quickly to changing priorities
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Self-motivated; takes initiative to maintain productivity with minimal oversight
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Highly detailed in recording interactions with clients.