Our client is a Top Tier provider of advanced server, storage, and networking solutions for Data Centers, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC, and IoT/Embedded customers worldwide. They are the #5 fastest-growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. Our client is open to an H-1B visa and relocation!
We are seeking a stellar Technical Support Associate to support our Global Service network and help build a world-class field engineering organization. This is a full-time position within the Supermicro Global Service team in Jersey City, NJ. It requires the ability to work flexible hours in a data center environment and SMC office (in NJ) to resolve customer tickets. Candidate should be flexible to rotate day, evening, and night shifts.
Essential Duties and Responsibilities:
- Provide technical support over the phone and/or web to customers on hardware and software issues
- Determines requirements and/or root cause of technical issues by working with customers
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Perform hands-on work on servers and computers/networking equipment
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests
- Ensure escalation situations are managed and corrected quickly and professionally
- Drive customer satisfaction through service excellence
- Work with other engineers, account managers, and developers
- Provide and contribute information such as fault triage and training materials
- Attend and complete all required training and certification exams
- Learn to be proficient in service and repair of all systems (current, new, and updated)
- Position is in the office with occasional travel to data centers (servicing the NY area)
- Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
Must Haves:
- Minimum 2 years of hands-on experience with servers (Supermicro, EMC, DELL, HP)
- Network experience such as setting up a home network with port forwarding
- Able to travel 15 days or more per year upon operational need
Preferences:
- Associate's degree preferred; Bachelor's degree in engineering
- Background in web development
- Can navigate Linux
- Experience in talking with customers to defuse situations
- Mechanical engineering experience
For immediate consideration, please call/text Sarah at 512-735-5998. I look forward to connecting with you.
Balance Staffing is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity Veteran status, or any other characteristic protected by federal or state law.